Email Us
| Anniversary | Birthday | Countdown | Unity | Christmas | Pillars | Treasure | Contact | Home |

The Only Place On The Internet For True Custom Candles

Terms & Privacy

Terms and Conditions

The Candle Lady products are produced under the authority of The Candle Lady, owner of the trademark The Candle Lady. Following are the policies of The Candle Lady, the owner and operator of this Web Site. Please read them carefully. These policies will govern the relationship between the Company and its customers, and each party placing an order for merchandise presented will be deemed to have agreed to and accepted such policies as controlling in all respects.


All information provided to the Company by customers will be held in the strictest confidence, and the Company has taken all such steps it deems reasonably necessary or appropriate to protect against improper or unauthorized access thereto. In no event will any such information so provided be sold or otherwise used by the Company for any purpose other than as may be directly related to the conduct of business between the Company and such customer.

Product Availability:

Quantities are limited on all merchandise offered for sale, and many of the products are unique and/or one-of-a-kind. Accordingly, all products are offered subject to prior sale, and in no event will the Company be responsible or liable if a product ordered is for any reason unavailable for shipment. Further, the Company reserves the right to refuse an order for any reason it determines appropriate.


The actual prices at which products are offered for sale on this Site are determined by the Company, in its sole discretion. In those circumstances where a "Suggested Retail Price" is indicated, the suggested price will have been determined on the basis of information provided by that product's supplier.


Payment for merchandise purchased may be accomplished through the use of an accepted credit card, or by cashier's or personal check. If payment is by credit card, the customer's credit card account will be charged promptly upon acceptance of the order. If payment is by bank check, the Company will defer shipment until that check has cleared.

Credit Card Safety:

All reasonable steps will be taken to protect a customer's credit card account from unauthorized use.

Order Cancellation:

Orders submitted may be cancelled, but only by written notice actually received by the Company prior to shipment. All orders become final upon shipment of the merchandise ordered.


Customers will be responsible for all handling and shipping charges, and these charges will be calculated and added to the customer's invoice. In the event that no shipping and handling charges appear on the shopping cart confirmation statement, this means that the amount could not be calculated through the automatic online Fed Ex System, thus they will be calculated and debited to your credit card manually. All shipping and handling charges outside the continuous 48 United States will be calculated manually and added to your bill accordingly. Shipments will be insured, and damage occurring during the shipment of merchandise to a customer will be the responsibility of the carrier. Orders outside of the United States will be paid by certified check or money order only. The company will defer shipment until that check has cleared.


The Company's only express warranty with respect to merchandise offered is that such merchandise is as represented, and all other warranties are expressly denied.

Returns and Refunds:

We want you to be happy with your purchase. You are welcome to return an item in new condition within 30 days of purchase for a refund to your method of payment. On items that are custom made specifically to a customers needs, I will be happy to work with the customer, but there are no refunds.

In no event will the Company be obligated to accept the return of merchandise that has been damaged through the customer's actions or omissions. Damage occurring during return shipment will be the responsibility of the customer.


All inquiries should be in writing and submitted by e-mail or fax. The Company will only be responsible for its written response to any such inquiry.


Our Privacy Policy

Your privacy on the Internet is important to us. We do not make any information regarding names or postal addresses available to direct marketing companies for trade or rental purposes. We do collect information about visitors to our site as far as the domain name and IP address of visitors, aggregate information on which pages customers visit and information volunteered by the consumer for survey or registration information. For each visitor who purchases from our site, we store all information necessary to complete the order.

The information we collect is used to improve our web site and navigation of it, to improve content, to notify customers of updates or promotions, to complete sales transactions, to trace false orders and to contact consumers for other marketing purposes. Personal information is collected when customers register voluntarily for membership services. These services may include newsletters, surveys, purchases, and other promotional opportunities provided on our site. Any informational so collected will be solely for the use of The Candle Lady, to enable us to improve our site and to make your visits more productive and enjoyable, and will not be provided to third parties.

If you do not wish to receive e-mail or other promotional material from us in the future, please so advise us via e-mail at the above e-mail address. When ordering, it is necessary to provide us with your correct e-mail and telephone number in order that we may properly service your order. For your benefit, please confirm that the e-mail and telephone number provided are correct.

Our site uses 'cookies' to record information. A cookie is a small data file that web sites store on your hard drive when you visit them. These data files allow us to measure activity on our site and to improve your visit by recalling passwords and preferences, as well as allow you to visit any member's only sections without registering again. The cookies on our site cannot and do not retrieve information from your computer.

You may adjust your browser to alert you when cookies are being sent or set your browser to refuse cookies. Some parts of our site that are members only areas will not function properly if you choose not to accept cookies.

The Candle Lady is dedicated to protecting the security of your electronic commerce transactions. We use secure server software (SSL), the industry standard for ensuring the security of your online purchases. SSL encrypts all of your personal information transmitted over the Internet, including your credit card number, name and address. The technology is designed to protect your information by rendering it useless, should it ever be intercepted in transit. We will continue to provide the highest level of security by implementing improved technologies as they become available.

No information should be submitted to or posted on our site by children. In order to protect the privacy of children, we require that all customers provide a valid credit card number before completing a purchase order. We recommend that purchasers under the age of 18 provide the personal information of their parent or guardian rather than themselves.

Should our site contain links to sites other than our own, the privacy policy of that site and not that of The Candle Lady is solely applicable to that site. The Candle Lady has no obligation with respect to the content or privacy policy of any other site whatsoever.

The section should be read in conjunction with the section titled Terms and Conditions.

The Candle Lady reserves the right to change this Privacy Policy at any time. Such changes will be posted online. Any questions should be directed to



© Copyright All Rights Reserved The Candle Lady